These terms and conditions form the basis on which you can purchase products, visit us, use our services and our website. Please read them carefully as they contain important information.
General terms and conditions
Consultation and treatments are offered to over 18s who are based in the United Kingdom only. Children between the ages of 16 and 18 years may be seen with written parental consent.
Children are not allowed on the premises for Health and Safety reasons. If children are brought onto the premises this is at the parent or carer’s own risk, and no responsibility will be accepted by the clinic. Customers must attend the clinic alone unless prior agreement has been made with the clinic. Customers are requested not to arrive more than 15 minutes before the appointment to ensure the privacy of other customers.
If a service has been paid for in advance by a third party, the service will not be provided unless photographic proof of identity and address is provided.
The services offered are as detailed on the website www.crewehairandskinclinic.uk and booking link. Service terms will be updated periodically. Major changes will be communicated on the blog page of the website.
Booking a service means that you will automatically be added to a mailing list in order to be updated on services. You can ask to unsubscribe at any time.
1. The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. We reserve the right to cancel this arrangement at our discretion for reasons such as Conflict of interest, communication issues (including language barrier), sickness or other unforeseen circumstance.
For services involving prescribing, proof of identity will be requested. This will include photographic proof or proof of address.
When a request for information is made in the form of a pre-service questionnaire, you are required to complete this form, or the appointment may have to be postponed (which is likely to incur a fee of 25% of the fee)
Cash payments are not accepted.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address and telephone number. We will notify you by e-mail as soon as reasonably possible to confirm receipt of your order and to confirm details. This may take up to 48 hours. For the avoidance of doubt, this correspondence does not constitute a contract between us. When your order is placed you will automatically be added to a mailing list. This is so that information about the clinic can be relayed to you. You may opt out of the mailing list at any time, but accept that this will mean that you risk not receiving information which may be relevant to you.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Crewe Hair and Skin Clinic Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
The services will be provided within an agreed timescale, and time is not of the essence of the contract.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. You may be charged an administrative charge of 25% if a service is ordered incorrectly to cover administrative costs and processing costs.
If an item is ordered and paid for on back order, you accept that there will be a delay of unknown duration. If you decide to cancel your order after payment there is a 25% administrative charge.
If you wish to return an item, please ensure that it is unopened and in a resellable condition. You will pay for your own postage. You must return the item within 14 days of receiving the item.
8. Price
The prices payable for services that you order are as set out on our website. The price of services are on the Price List page. The price of products for purchase are as shown against the individual product on the website.
The exception to this is Zo Skin Health products for use at home. This is because authorised Zo retailers are not permitted to advertise prices online. These prices are available to current customers as hidden pages on the website. These pages are password protected and must not be shared.
Package prices are available to current customers. Most of the packages are displayed on the website.
Product orders are as per text. Photographs will not always represent the exact product.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
If the item is purchased on back order, this means that the item is not in stock. It will be posted to you once the item is back in stock. There can sometimes be national shortages of imported products which mean that sometimes there can be a delay of a few months.
10. Cancellation rights
Should you wish to cancel your service or appointment order, you must do so in writing no less than one week before your appointment. In general the payment is non-refundable but this can be at the Director’s discretion. There are no refunds if less than 24 hours notice is given, and 50% if 24-48 hours’ notice is given. You will be charged a 25% processing fee for electronic payments if a refund is given. In other words:
100% of the fee paid will be retained by the company if the appointment is cancelled with less than 24 hours’ notice.
50% of the fee paid will be retained by the company if the appointment is cancelled with 24-48 hours notice.
25% of the fee paid will be retained by the company if the appointment is cancelled with more than 48 hours’ notice.
25% of the fee is payable to the company if the appointment is rescheduled with less than 24 hours’ notice.
If an appointment is rescheduled twice with less than 48 hours notice then 100% of the fee is payable to the company.
A new payment will need to be made. Appointments must be rescheduled within 2 weeks or will be counted as a no show.
Arriving more than 15 minutes late for an appointment constitutes a ‘no show’. 100% of the fee will be retained by the company if the appointment is recorded as a no show.
If the treatment is complementary and is cancelled with less than 48 hours’ notice, 25% of the advertised value of the treatment is payable to the company.
If the scheduled treatment is part of a package of treatments and is not attended as scheduled, if less than 48 hours’ notice is given then the appointment will be treated as cancelled and will not be rescheduled. If more than 48 hours’ notice of cancellation is given a £25 rescheduling fee will be charged if the rescheduling is left open. A new appointment will need to be scheduled within a month of the original appointment or the appointment will be forfeited.
If you wish to return an item after purchase, there will be an administrative fee of 10%. You must return the item within 14 days, pay for your postage and provide proof of postage. The item must be unopened and unused and in a state suitable for resale.
11. Cancellation by us
We reserve the right not to process your order if:
11.1 You have not completed the required paperwork before your appointment
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
12. If there is a problem with the services
12.1 If you have any questions or complaints about the services please contact us. You can do so at info@crewehairandskinclinic.uk or telephone 01270 747 393
12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13. Liability
13.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
13.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 110 Nantwich Road, Crewe, Cheshire, CW2 6AT and all notices from us to you will be displayed on our website from time to time.
15. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
17. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
19. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
20. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@crewehairandskinclinic.uk.
Date of update: 1/12/2024